Privacy policy
At John Posh, safeguarding your privacy is paramount to us. We understand that entrusting us with your personal information is a significant responsibility, and we take it seriously.
We may occasionally revise this Privacy Policy to reflect changes in our business practices, and we encourage you to periodically review this page for updates. When we make significant changes to this policy, we will notify you and update the 'last updated' date below.
This Privacy Policy was last updated on 04.04.2023, in compliance with GDPR requirements. While it may be updated in the future, our unwavering commitment to protecting your privacy will remain steadfast.
1. General information
At John Posh, we take the security and privacy of our customers seriously. Our Privacy Policy outlines how we collect, store, and utilize personal data provided by our customers on www.johnposh.com. We encourage you to read this Privacy Policy carefully to understand how we safeguard your personal information.
2. What information we collect about you
At John Posh, we take the privacy of your personal data seriously. We define personal data as any information that identifies a person and is provided to us by you, whether it be through https://www.johnposh.com/ or electronic mail.
Our compliance with the General Data Protection Regulation and other applicable data protection laws is a top priority when handling your personal data. This includes information such as your name, email address, and postal address which are collected when you create an account and place an order, as well as any correspondence exchanged with us.
We do not knowingly collect or solicit personal data from individuals under the age of sixteen, nor do we allow them to purchase from us on our website. Our website is not intended for use by children under the age of sixteen.
Information we collect - At John Posh, we collect data on your website usage to improve our services and customize our site. This data may include personal information. We analyze user behavior such as abandoned cart data and traffic information, including page visits and email clicks. We use this information to enhance our website, advertising, and promotions, and to better understand customer behavior. We never store credit card data, and all payment processing is handled through PCI-DSS compliant third-party vendors to protect your information.
3. How we use the information we collect
We use your personal data at John Posh for legitimate business purposes, such as notifying you via e-mail when we have received your order. It also allows us to contact you by email; fax, post, SMS, social media, or telephone when necessary regarding John Posh or an order you have placed. We record your personal preferences to personalize our services to you, such as pre-populating fields to make it easier for you to provide information when you return to John Posh. Additionally, it enables us to produce reports that you request as part of the services we provide.
Marketing Communications - We may use your personal data to contact you by email, fax, post, SMS, social media, and/or telephone to inform you about other John Posh services, content, offers, or product ranges that may be of interest to you. We will only use your data in this way if you have provided consent, we have legitimate business reasons, or where we are otherwise entitled by law. If you wish to stop receiving such notifications, please contact us using the details in the "How to Contact Us" section at the end of this policy. Please note that it may take up to one working day to take effect. To stop receiving emails from John Posh itself, you should cancel your John Posh account or unsubscribe from our mailing list.
Cookies
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.
4. Why do we use your personal data?
We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.
Other information we collect because we have legitimate business interests, for example, in:
- Fulfilling your order and providing updates on the order.
- Understanding how our customers use our products, services and websites;
- Understanding and responding to customer feedback;
- Researching and analyzing the services our customers want;
- Improving our product and better understanding how our customers use it.
5. How we share information we collect
With the exception of what is outlined in this policy, John Posh keeps any personal information collected through its services confidential and does not disclose it to third parties.
- We may disclose your data to any member of our corporate group, which includes our subsidiaries or our ultimate parent company;
- If we, our business, or a significant portion of our assets are acquired by a third party, personal information about customers will be one of the transferred assets;
- We may be required to disclose or share your personal data in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of John Posh website users or relating to John Posh users;
- or to enforce or apply any contract with you;
- or to protect our rights, property, or safety of our employees, customers, or others. This may involve sharing information with - other companies and organizations for fraud prevention or other unlawful activity purposes.
- We also work with carefully selected third parties to help provide our services to you. These include web hosting and creation, email, marketing assistance and data analysis, data management, handling credit card transactions and customer service. Before partnering with any third-party providers, we ensure that their security policies and confidentiality arrangements meet our standards. No third party will be granted ownership rights to the data.
6. How to access and control your information?
You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us.
You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights" below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.
6.1. Access to your personal data: You have the right to ask us whether we are processing your personal data and to request a copy of it by contacting us using the details in the "How to Contact Us" section at the end of this policy.
6.2. Right to change or withdraw your consent: If you have previously given us permission to use your personal information for any of the purposes described in this policy, you have the right to withdraw that permission at any time. You can do so by contacting us using the contact details provided in the "How to Contact Us" section at the end of this policy. If you would like to update your contact preferences or opt out of marketing communications, you can also use the Unsubscribe link in any marketing email or get in touch with us using the contact information in the same section.
6.3. Right to Rectification: If any of the personal information we hold about you is outdated or inaccurate, you have the right to request that we update it. To do this, you can log in to your account on our website at www.johnposh.com and update your information there. Alternatively, you can contact us using the details provided in Section “How to Contact Us” at the end of this policy and we will be happy to assist you in updating your information.
6.4. Right to Erasure: You have the right to request the deletion of your personal data in certain situations. If you want us to erase the personal information we have about you, please contact us using the information provided in Section “How to Contact Us” at the end of this policy.
6.5. Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
6.6. Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
6.7. Right to restrict processing: If you want us to limit the processing of your personal data that we hold in certain situations, you can contact us using the information in the “How to Contact Us” section at the end of this policy.
6.8. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.
6.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.
7. Use of cookies
We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behavior on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data. We do not automatically log data or collect data you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser settings via the Help section of your browser.
For more information about the cookies we use, please see our Cookie Policy.
8. Data security
At John Posh, safeguarding your personal data is a top priority. We are committed to taking reasonable measures to ensure the security of your personal data after it has been transmitted to our systems. We use industry-standard data collection, storage, and processing practices, as well as security measures, to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. For further details about how we maintain the security of our online data, please visit our website at https://johnposh.com/policies/privacy-policy
9. How to Contact Us
If you have any queries relating to this Privacy Policy or https://johnposh.com/ use of your personal or financial data, please contact info@johnposh.com
Data Retention Policy
